YumCloud increases the establishment's revenue by enhancing service quality, boosting online sales, increasing guest visit frequency, and raising the average check size
How it works
At the establishment
The guest scans the QR code from the table, selects dishes from the online menu, and places an order
The kitchen and bar immediately receive the order without the need for a waiter and begin preparing it
The guest receives their ordered dishes faster, reducing the load on waitstaff
The guest can reduce the cost of the order by using previously accumulated bonus points from past orders
After paying for the order, the guest receives new bonus points. The validity of these points may be limited
Later, the guest is prompted to rate the order and leave feedback
Online
The user opens the online menu, selects dishes, and places an order
The order is paid for online using a bank card
After payment, the user receives bonus points
The establishment receives the order without third-party service commissions. It prepares the order and delivers it to the guest
After some time, the user is asked to rate the order and leave feedback
Applications
To interact with the establishment, guests use: mobile apps, websites, PWAs, or bots for messaging platforms like Telegram, WhatsApp, or Facebook Messenger
YumCloud provides a unified ecosystem of client apps that users can use simultaneously: starting with a chatbot or website, and later, once they become regular customers, they can install the establishment's mobile app
YumCloud provides a unified ecosystem of client apps that users can use simultaneously: starting with a chatbot or website, and later, once they become regular customers, they can install the establishment's mobile app
Guest Segmentation
YumCloud's analytics system automatically segments the guest base by frequency of visits, online orders, and total order amounts
The establishment targets guest segments to increase visit frequency and order value through promotional campaigns (SRK). Through SRK, guests receive bonus points and complimentary items with expiration dates
The establishment targets guest segments to increase visit frequency and order value through promotional campaigns (SRK). Through SRK, guests receive bonus points and complimentary items with expiration dates
Guest Badges
Guest badges are distinctive marks for regular guests and those who contribute to higher revenue. Badges show the guest's value and offer rewards for badge holders
The establishment can use different types of badges, such as one for regular guests and another for those who have spent a set amount in a month. Badges may expire if the guest no longer meets the criteria
The establishment can use different types of badges, such as one for regular guests and another for those who have spent a set amount in a month. Badges may expire if the guest no longer meets the criteria
Feedback
After each visit or online order, the guest is asked to rate their experience and leave feedback. If the guest is dissatisfied, the establishment manager receives the information and offers a complimentary item or other reward to the guest
Happy guests receive referral links to recommend the establishment to friends. After the link is activated, the guest will earn bonus points or other rewards for online orders or visits by the invited guests
Happy guests receive referral links to recommend the establishment to friends. After the link is activated, the guest will earn bonus points or other rewards for online orders or visits by the invited guests
Guest Activation
On the guest’s or their children’s birthdays, the establishment motivates the guest to visit or place an online order. Along with the birthday greetings, the guest receives bonus points or a complimentary item
Guest activation can also be tailored for events, holidays, or specific days of the week. Promotional campaigns are flexibly adjusted in the YumCloud advertising dashboard to suit the establishment
Guest activation can also be tailored for events, holidays, or specific days of the week. Promotional campaigns are flexibly adjusted in the YumCloud advertising dashboard to suit the establishment
Getting Started
Send a request for a free consultation on YumCloud services for your establishment. We will conduct a presentation and prepare a commercial offer for you